SMS Delivery Process - Nigeria
1. Our goal is to make sure your messages get delivered in less than five minutes
2. We have 3 routes E.g Non-DND route, DND route and Premium Route
3. When we see a number for the first time, we send it via the Non-DND route. If the message fails or we do not get a response in 2 minutes, we send it via the local DND route.
4. If you activated Premium Route on your dashboard and we do not get a delivered response from the DND route in 2 minutes, we will send it via Premium Route
5. However, what we do is profile the phone number. E.g if the number delivered via DND and failed on Non-DND route then it is a DND number so the next time we see that number, it will go through the DND route first
Note:
1. All pending messages for 30 minutes are automatically terminated by our system
2. It is possible you receive 2 messages if there was a delay in receiving a response from the telco.
If you have any feedback on this process, please reach out to our support and we will take in your feedback.